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Service and Support

From our initial conversations with you until the final touches on your intelligent home project, our main objective at Buday’s is ensuring your home is as simple to use and enjoy as possible. This level of commitment and customer service continues long after the project has been completed, offering assurance that the technologies inside your home deliver the same level of simplicity and convenience as the day they were installed.  

 

The home technology experts at Buday’s walk you through every phase of the project, treating you, your home, and your family with the utmost respect and courtesy. We involve you in as much or little of the project as you’d like, always available to answer questions and lend advice.

Customers of Buday’s can expect their home tech project to progress smoothly as the technicians guide you through the following steps:

Consultation

Buday’s takes the time to understand your specific needs before recommending technology for your home. Buday’s team of experts also thoroughly analyzes the size, structure, and unique architectural characteristics of your home to develop a home technology plan that complements its design and performs optimally.

 

Design

Before Buday’s installs a single component, its team of designers develops a clear, concise action plan, and can provide you with detailed documentation and a blueprint outlining the entire project. These crucial pieces of information are shared with the entire team—home tech installer, architect, builder, carpenters, interior designers, as well as homeowners upon request. 

 

Professional Project Management

Buday’s oversees the project from beginning to end, ensuring that goals are met each step of the way and that every facet of your intelligent home is handled in a timely, professional manner, and with respect for your busy schedule.

 

Installation, Prewiring, and Programming

Every intelligent device, plus the all-important low-voltage wiring and wireless network, is carefully installed, connected, and customized quickly and efficiently, causing minimal disruption to your schedule or the design of your home. 

 

Customer Support

At Buday’s, we stand behind our work, and this means providing you with ongoing technical support from our team of experts. Minimal downtime means maximum enjoyment of your home, and Buday’s is the first home technology integrator in West Michigan to offer such a phenomenal level of customer service, including choices for proactive system monitoring, 24/7 support, and more.  

Some of the benefits of our service programs include: 

By remotely monitoring the technologies in your home, we are able to identify, diagnose, and resolve problems quickly—so quickly, in fact, that you may never notice there is an issue to begin with. Fast remediation also minimizes downtime of the technology for optimal system performance. For owners of vacation homes, this level of monitoring is particularly beneficial. Buday’s can ensure the systems in your home are running smoothly before you arrive and keep tabs on the technology while you’re gone. 

Our customer service team is available 24/7, so no matter when you have questions or concerns—holidays, weekends, the middle of the night—we’re here to help. No picture on the TV? It doesn’t matter if it’s 10 a.m. or 10 p.m., just call or email us to start a service ticket. We can guide you through the troubleshooting process over the phone or solve the issue remotely. We back up our phenomenal phone/email support with onsite service. Should you elect to subscribe to our priority service program, and we can send a technician to your home the same or next day should the issue warrant a house call.